Privacy Policy

1. Introduction

Welcome to Crystal Visitor, a product developed by Kalpanix Technologies LLP.

Crystal Visitor is a web and mobile-based visitor management system designed to streamline visitor check-ins, approvals, and communication using modern technologies including WhatsApp integration.

We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our web application and mobile application.

 

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

• Name
• Phone number
• Email address
• Organization/company details
• Visitor details (name, purpose, host, etc.)

2.2 Device & Technical Information

• Device type and OS
• IP address
• App usage data
• Log data for troubleshooting and analytics

2.3 Visitor & Check-in Data

• Check-in/check-out timestamps
• Host details
• Entry purpose
• Visitor history

 

3. Permissions Used in Mobile App

Our mobile application may request the following permissions:

3.1 Camera Permission

We use the camera to:

• Scan QR codes for visitor check-in
• Capture visitor photos for identification and security purposes

The camera is only used when explicitly triggered by the user.

 

3.2 Notification Permission

We use notifications to:

• Send visitor approval alerts
• Notify about check-ins and check-outs
• Deliver important system updates

Notifications are essential for real-time visitor management.

 

4. How We Use Your Information

We use collected data to:

• Manage visitor entries and approvals
• Enable communication between hosts and visitors
• Send notifications and alerts
• Improve system performance and user experience
• Maintain security and audit logs
• Provide customer support

 

5. Data Sharing & Disclosure

We do NOT sell your personal data.

We may share information:

• With your organization (internal users/hosts)
• With third-party services required for functionality (e.g., messaging services like WhatsApp APIs)
• When required by law or legal processes

 

6. Data Storage & Security

• Data is securely stored on cloud or on-premise servers (based on deployment)
• We implement industry-standard security practices
• Access to data is restricted and controlled
• Encryption and secure APIs are used where applicable

 

7. Data Retention

We retain data:

• As long as required for business operations
• As required by legal or compliance obligations
• Based on client-specific configurations

 

8. User Rights

Depending on your organization and applicable laws, you may:

• Request access to your data
• Request correction of incorrect data
• Request deletion of your data

For such requests, contact your organization administrator or us directly.

 

9. Third-Party Services

Crystal Visitor may integrate with third-party services such as:

• Messaging platforms (e.g., WhatsApp)
• Cloud hosting providers

These services have their own privacy policies.

 

10. Children’s Privacy

Crystal Visitor is not intended for use by children under 13. We do not knowingly collect data from children.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted at the same URL.

 

12. Contact Us

If you have any questions or concerns:

Company: Kalpanix Technologies LLP
Email: info@kalpanix.com
Website: kalpanix.com

Last Updated: 31st March 2026